Shipping Guidelines

Pick-up Orders

If an order is not picked up the day you are notified it is ready, we will attempt to contact you via the contact information provided. Failure to pick up an order within 5 business days after the order's placement will result in cancellation of the entire order on the 6th business day. A re-stocking fee of 50% total order value will be retained. The remaining balance will be refunded via the original payment method.

Domestic Orders

We ship all orders through the United States Postal Service every day of the week we are open for business which is Monday, Tuesday, Thursday, Friday, and Saturday.   Every effort is made to ship on the same business day orders which are received before 12:00 noon CST, unless an item you ordered is out of stock.  Orders received after 12:00 noon CST are shipped the next business day.  If a requested item is out of stock, we will call you or send an email with the following options:

1. Wait for the item to be re-stocked. Every effort will be made to provide an anticipated date of availability.
2. Receive credit for the unavailable item and have the balance of the order shipped as soon as possible.
3. A complete refund of your order.

All orders are shipped in discretely marked boxes to ensure your privacy.

Bulk Orders

We do not sell wholesale products or offer wholesale pricing.  Bulk orders are generally discouraged; however, we are willing to entertain on a case-by-case basis such special requests but only on a pre-paid basis and allowing adequate manufacturing time and shipping constraints.

International Orders

At this time, international orders are not accepted and cannot be fulfilled.  Should this company policy change in future, an announcement will be made via email to all registered recipients.

Return Policy And Refused Shipments

Due to the inherent nature and to preserve the integrity of our products, return items are not accepted nor refunds offered.  It would be most disquieting to any customer to receive items previously sent to another customer as products could be viewed as potentially contaminated.

Shipment Damages And/or Shortages

Once a shipment is out of our care, custody and control damage in transit or pending delivery it is no longer our responsibility.  USPS offers free insurance for orders valued up to $50.  Due to recent changes in USPS guidelines, we can no longer offer intervention in matters of damaged shipments.  Should a package be received damaged, broken, or opened resulting in shortage or damage to the merchandise, you must make a claim directly with USPS in person at your local USPS station or online at their web site, www.usps.com.  If claim is filed online, USPS will require photographs of the damaged merchandise and packaging, tracking number, personal cell phone number and your email  More than likely, they will request you take the damaged shipment, including merchandise and all packaging materials, to your local station for their visual inspection prior to a final decision regarding your claim.

Packaging is done very carefully; however, due to bulky packaging, items easily can become unnoticed among the packaging materials.  It is important you thoroughly check all packaging materials for every item listed on the invoice/packing slip before discarding any packing materials.